/* Compact fictional support workspace. Native forms and details work without JavaScript. */
body.support-demo{--sd-ink:#20352f;--sd-muted:#5b7068;--sd-line:#e2e9e5;--sd-green:#23654f;--sd-paper:#fff;--sd-bg:#f4f6f5;--sd-lime:#d3f29a;margin:0;background:var(--sd-bg);color:var(--sd-ink);font:14px/1.55 var(--sans,"Golos Text",Arial,sans-serif);letter-spacing:0;-webkit-font-smoothing:antialiased}
.support-demo *{box-sizing:border-box}
.support-demo a{color:inherit;text-underline-offset:3px}
.support-demo :is(button,input,textarea,select){font:inherit}
.support-demo :is(h1,h2,h3,h4,h5){letter-spacing:-.025em;line-height:1.3;font-weight:600}
.support-demo h2{font-size:27px;margin:0 0 5px}
.support-demo h3{font-size:17px;margin:0 0 10px}
.support-demo h4{font-size:14px;margin:0 0 8px}
.support-demo h5{font-size:13px;margin:18px 0 5px}
.support-demo p{margin:0 0 14px}
.support-demo :focus-visible{outline:3px solid #639633;outline-offset:3px}
.sd-visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}
.sd-icon{flex:none;vertical-align:middle}
.sd-skip{position:fixed;top:12px;left:12px;z-index:30;background:white;padding:12px 18px;border-radius:8px;transform:translateY(-200%)}
.sd-skip:focus{transform:none}
.sd-shell{display:grid;grid-template-columns:224px minmax(0,1fr);min-height:100vh}
.sd-sidebar{position:sticky;top:0;display:flex;flex-direction:column;height:100vh;background:#153d32;color:#eef6f1;padding:28px 16px 20px}
.sd-brand{display:flex;align-items:center;gap:10px;text-decoration:none;padding:0 8px;font-size:19px;font-weight:650;letter-spacing:-.035em}
.sd-brand img{flex:none}
.sd-brand small{display:block;color:#b2cbc0;font-size:11px;font-weight:400;letter-spacing:.02em;margin-top:1px}
.sd-company{display:flex;align-items:center;gap:10px;margin:30px 0 28px;border-top:1px solid #356052;border-bottom:1px solid #356052;padding:18px 8px;font-size:13px;font-weight:500}
.sd-company small{display:block;color:#b2cbc0;font-size:11px;font-weight:400;margin-top:3px}
.sd-company-mark{display:grid;place-items:center;width:31px;height:31px;border:1px solid #6c8d7e;border-radius:9px;color:#dcf3b9;font-size:17px}
.sd-nav-label{font-size:10px;text-transform:uppercase;letter-spacing:.07em;color:#b2cbc0;padding:0 10px;margin-bottom:12px!important}
.sd-tabs{display:grid;gap:6px}
.sd-tabs a{display:flex;align-items:center;gap:11px;padding:13px 12px;min-height:60px;border-radius:9px;text-decoration:none;font-size:13px;font-weight:500;color:#e1ede6}
.sd-tabs a small{display:block;color:#b2cbc0;font-size:10px;font-weight:400;margin-top:3px}
.sd-tabs a:hover{background:#245344}
.sd-tabs a[aria-current=page]{background:#d3f29a;color:#173c2c}
.sd-tabs a[aria-current=page] small{color:#38582c}
.sd-tabs .sd-icon{width:19px;height:19px}
.sd-sidebar-bottom{margin-top:auto;padding:30px 8px 0}
.sd-connection{display:flex;align-items:flex-start;gap:8px;font-size:11px;line-height:1.6;margin-bottom:20px}
.sd-connection small{display:block;color:#b2cbc0;font-size:10px;overflow-wrap:anywhere;margin-top:3px}
.sd-dot{display:inline-block;width:6px;height:6px;flex:none;background:#aadd75;border-radius:50%;margin-top:6px}
.sd-sidebar-bottom>a{font-size:12px;text-decoration:none}
.sd-sandbox{display:block;border-top:1px solid #356052;padding-top:16px;margin-top:18px;font-size:10px;color:#b2cbc0}
.sd-main{min-width:0;max-width:1800px;width:100%;margin:0 auto}
.sd-top{min-height:68px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 36px;background:#fff;border-bottom:1px solid var(--sd-line);font-size:12px}
.sd-top>div{display:flex;gap:14px;align-items:center;flex-wrap:wrap}
.sd-breadcrumb{color:var(--sd-muted)}
.sd-top-divider{color:#b9c7bf}
.sd-demo-label{font-size:10px;letter-spacing:.06em;text-transform:uppercase;border:1px solid #dbe6dd;border-radius:5px;padding:3px 8px;color:var(--sd-muted)}
.sd-main main{padding:18px 36px 30px}
.sd-demo-toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px}
.sd-help{position:relative;font-size:12px;color:var(--sd-muted)}
.sd-help summary{cursor:pointer;padding:10px 0;min-height:40px}
.sd-help>div{position:absolute;top:43px;left:0;width:320px;max-width:calc(100vw - 48px);background:white;border:1px solid var(--sd-line);border-radius:12px;padding:20px;box-shadow:0 14px 38px #173b2c16;z-index:10;color:var(--sd-ink)}
.sd-help ol{padding-left:18px;margin:12px 0}
.sd-help li{margin-bottom:8px}
.sd-help p{font-size:11px;color:var(--sd-muted);margin:0}
.sd-workspace{min-width:0}
.sd-page-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:24px}
.sd-muted{color:var(--sd-muted);margin:0!important}
.sd-eyebrow{font-size:10px;font-weight:600;text-transform:uppercase;letter-spacing:.07em;color:var(--sd-muted)}
.sd-badge{display:inline-flex;align-items:center;gap:5px;max-width:100%;padding:4px 9px;border-radius:5px;background:#f0f3f1;color:#52665d;font-size:10px;font-weight:500;line-height:1.6;overflow-wrap:anywhere}
.sd-badge.success{background:#edf6e7;color:#3c652c}
.sd-badge.warning{background:#fff3dc;color:#8a5c16}
.sd-badge.danger{background:#fcecec;color:#a23939}
.sd-section-note{font-size:11px;line-height:1.7;color:var(--sd-muted);margin:0 0 12px!important}
.sd-mail-layout,.sd-work-grid{display:grid;grid-template-columns:265px minmax(0,1fr);border:1px solid var(--sd-line);border-radius:12px;background:#fff;overflow:hidden;min-height:540px}
.sd-mail-list,.sd-inbox{background:#fcfdfc;border-right:1px solid var(--sd-line);min-width:0;padding:22px 14px}
.sd-inbox-title{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px;padding:0 8px}
.sd-inbox-title h3{font-size:14px;margin:0}
.sd-count{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 5px;border-radius:6px;background:#edf2ee;color:#5b7068;font-size:11px}
.sd-mail-list>.sd-section-note{padding:0 8px}
.sd-choices{display:grid;gap:5px;margin-top:22px}
.sd-choice{display:flex;align-items:start;gap:10px;padding:14px 10px;border:1px solid transparent;border-radius:8px;text-decoration:none;min-width:0}
.sd-choice b{display:block;font-size:12px;font-weight:550;line-height:1.55}
.sd-choice small{display:block;font-size:10px;color:var(--sd-muted);margin-top:4px}
.sd-choice-icon{display:grid;place-items:center;width:28px;height:28px;flex:none;background:#f0f2f8;border-radius:7px;color:#6a669a}
.sd-choice-icon .sd-icon{width:16px;height:16px}
.sd-choice-icon.simple{background:#e9f3de;color:#567638}
.sd-choice-icon.urgent{background:#fff0e4;color:#a36936}
.sd-choice.selected,.sd-custom-letter.selected,.sd-queue-item.selected{background:#edf5e8;border-color:#dcebd2}
.sd-choice:hover,.sd-custom-letter:hover,.sd-queue-item:hover{background:#f0f5ef}
.sd-mailbox-note{display:flex;gap:10px;border-top:1px solid var(--sd-line);padding:20px 8px 0;margin-top:30px;font-size:11px;color:var(--sd-muted);line-height:1.8}
.sd-mailbox-note .sd-icon{width:16px;height:16px;margin-top:2px}
.sd-mail-detail{padding:26px 30px;min-width:0}
.sd-detail-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:20px}
.sd-letter-address{display:grid;grid-template-columns:60px minmax(0,1fr);gap:8px 10px;font-size:11px;padding-bottom:20px;border-bottom:1px solid var(--sd-line);margin-bottom:24px;color:var(--sd-muted)}
.sd-letter-address b{font-weight:400;color:var(--sd-ink);overflow-wrap:anywhere}
.sd-letter h3{font-size:20px;line-height:1.45;max-width:650px;margin:0 0 18px}
.sd-letter>.sd-message{font-size:14px;line-height:1.85;min-height:90px;margin:0}
.sd-message{white-space:pre-wrap;overflow-wrap:anywhere}
.sd-send-mail{margin:24px 0 12px}
.sd-send-note{max-width:470px}
.support-demo .btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:10px 16px;border:1px solid #24644e;border-radius:7px;background:#24644e;color:white;font-size:12px;font-weight:500;line-height:1.55;text-align:center;text-decoration:none;cursor:pointer;letter-spacing:0}
.support-demo .btn .sd-icon{width:16px;height:16px}
.support-demo .btn:hover{background:#1a4c3a;border-color:#1a4c3a;transform:none}
.support-demo .btn.ghost{background:#fff;color:var(--sd-ink);border-color:#d4dfd8}
.support-demo .btn.ghost:hover{background:#f2f6ef;border-color:#a6b9ac}
.support-demo .btn.small{min-height:36px;padding:7px 11px;font-size:11px}
.support-demo .btn.ai{background:#edf5e8;border-color:#d7e7cb;color:#456b30}
.support-demo .btn.chosen{background:#e3f2d3;border-color:#769f56;color:#365629}
.sd-compose{border-top:1px solid var(--sd-line);margin-top:28px;padding-top:8px}
.sd-compose>summary,.sd-note-form>summary{display:flex;align-items:center;gap:8px;cursor:pointer;min-height:44px;font-size:12px;font-weight:500;color:#32634d}
.sd-compose>summary .sd-icon,.sd-note-form>summary .sd-icon{width:16px;height:16px}
.sd-compose>div{padding-top:12px}
.sd-compose-fields{display:grid;gap:8px}
.support-demo label{font-size:12px;font-weight:500}
.support-demo :is(input[type=text],input:not([type]),input[type=search],textarea,select){width:100%;border:1px solid #d7e1da;border-radius:7px;background:white;color:var(--sd-ink);padding:10px 12px;font-size:13px;box-shadow:none}
.support-demo :is(input,textarea)::placeholder{color:#78897f}
.support-demo :is(input,textarea,select):focus{border-color:#65926c;box-shadow:0 0 0 3px #e4efdd}
.support-demo textarea{display:block;resize:vertical;min-height:140px;line-height:1.75;margin-bottom:14px}
.sd-compose-fields label:not(:first-child){margin-top:10px}
.sd-fine{font-size:11px;margin-top:12px!important;line-height:1.8}
.sd-custom-letter{display:block;padding:12px;margin:5px 0;border:1px solid transparent;border-radius:8px;text-decoration:none}
.sd-custom-letter b,.sd-custom-letter small{display:block;font-size:12px;overflow-wrap:anywhere}
.sd-custom-letter small{font-size:10px;color:var(--sd-muted);margin-bottom:4px}
.sd-thread{display:grid;gap:16px}
.sd-mail{padding:20px 0;border-bottom:1px solid var(--sd-line);min-width:0}
.sd-mail:first-child{padding-top:0}
.sd-mail.answer{background:#f6f9f3;border:1px solid #e2ecdb;border-radius:9px;padding:18px}
.sd-mail.internal{background:#fff9eb;border:1px solid #eee2c7;border-radius:9px;padding:18px}
.sd-mail-head{display:flex;align-items:center;gap:9px;margin-bottom:14px}
.sd-mail-head b,.sd-mail-head h4{font-size:12px;font-weight:500;margin:0}
.sd-mail-head small{display:block;font-size:10px;color:var(--sd-muted);margin-top:3px}
.sd-avatar{display:inline-grid;place-items:center;flex:none;width:31px;height:31px;border-radius:50%;background:#eaf0ed;color:#52705f;font-size:12px;font-weight:500}
.sd-avatar.ai{background:#e3f1d0;color:#4b722d}
.sd-avatar .sd-icon{width:16px;height:16px}
.sd-mail h3{font-size:15px;margin-bottom:12px}
.sd-mail>.sd-message{font-size:13px;line-height:1.9;margin:0}
.sd-rating{margin-top:24px;padding-top:22px;border-top:1px solid var(--sd-line)}
.sd-rating h3{font-size:15px;margin:0 0 4px}
.sd-rating p{font-size:11px;color:var(--sd-muted)}
.sd-stars{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px}
.sd-stars form{flex:none}
.sd-stars .btn{min-width:48px;font-size:12px;padding:8px 12px}
.sd-stars .btn span{color:#9d762e}
.sd-rating-saved{display:flex;align-items:center;gap:7px;margin:14px 0 0!important;color:#456b30!important}
.sd-rating-saved .sd-icon{width:15px;height:15px}
.sd-client-followup{margin-top:18px}
.sd-next{display:inline-flex;align-items:center;gap:8px;margin-top:20px;font-size:12px;font-weight:500;color:#32634d!important;text-decoration:none}
.sd-next .sd-icon{width:16px;height:16px}
.sd-inline-note{display:flex;align-items:start;gap:10px;background:#f0f6ec;border:1px solid #e0ead9;border-radius:8px;padding:16px;margin:20px 0;color:#476b36}
.sd-inline-note b{display:block;font-size:12px;font-weight:500}
.sd-inline-note small{display:block;color:var(--sd-muted);font-size:11px;margin-top:3px}
.sd-inline-note>.sd-icon{width:18px;height:18px}
.sd-notice{padding:14px 18px;border:1px solid #d7e7cb;border-radius:8px;background:#f0f6eb;margin-bottom:20px;font-size:12px}
.sd-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:24px}
.sd-kpi{background:#fff;border:1px solid var(--sd-line);border-radius:10px;padding:18px 20px;min-width:0}
.sd-kpi.accent{background:#edf5e8;border-color:#dce9d2}
.sd-kpi span,.sd-kpi strong,.sd-kpi small{display:block}
.sd-kpi span{font-size:11px;color:var(--sd-muted)}
.sd-kpi strong{font-size:29px;font-weight:550;letter-spacing:-.055em;line-height:1.3;margin:12px 0 7px;font-variant-numeric:tabular-nums}
.sd-kpi small{font-size:10px;color:var(--sd-muted);line-height:1.7}
.sd-work-grid{grid-template-columns:240px minmax(0,1fr)}
.sd-filters{display:grid;gap:8px;margin:18px 0}
.sd-search{display:flex;align-items:center;background:#fff;border:1px solid #d7e1da;border-radius:7px;padding:0 10px;min-width:0}
.sd-search .sd-icon{width:15px;height:15px;color:var(--sd-muted)}
.support-demo .sd-search input{border:0;padding:10px 7px;font-size:11px;background:transparent}
.support-demo .sd-filters select{font-size:11px;padding:8px;min-height:36px}
.sd-queue-list{display:grid;gap:5px}
.sd-queue-item{display:block;min-width:0;text-decoration:none;padding:13px 12px;border:1px solid transparent;border-radius:8px}
.sd-queue-item b{display:block;font-size:12px;font-weight:550;line-height:1.6;margin:6px 0;overflow-wrap:anywhere}
.sd-queue-meta{display:flex;justify-content:space-between;align-items:center;font-size:10px;color:var(--sd-muted)}
.sd-priority-dot{width:6px;height:6px;background:#8b9b92;border-radius:50%}
.sd-priority-dot.p1{background:#b64f4f}.sd-priority-dot.p2{background:#bf8b38}
.sd-queue-person{display:block;font-size:10px;color:var(--sd-muted);line-height:1.8}
.sd-queue-state{display:inline-block;font-size:10px;margin-top:6px;color:#52714b}
.sd-inbox-new{display:flex;align-items:center;gap:7px;border-top:1px solid var(--sd-line);margin:20px 0 0;padding:16px 5px 0;font-size:11px;color:#32634d!important;text-decoration:none}
.sd-inbox-new .sd-icon{width:15px;height:15px}
.sd-case-detail{min-width:0}
.sd-case-header{padding:24px;border-bottom:1px solid var(--sd-line)}
.sd-case-header h3{font-size:20px;line-height:1.45;margin:0 0 16px}
.sd-case-facts{display:flex;flex-wrap:wrap;align-items:center;gap:8px}
.sd-case-facts>span:last-child:not(.sd-badge){font-size:11px;color:var(--sd-muted);margin-left:auto}
.sd-case-body{display:grid;grid-template-columns:minmax(0,1fr) 280px}
.sd-conversation{min-width:0;padding:24px}
.sd-ai-panel{min-width:0;padding:22px 18px;background:#fafcf8;border-left:1px solid var(--sd-line)}
.sd-ai-title{display:flex;align-items:center;gap:7px;color:#48703a;margin-bottom:22px}
.sd-ai-title .sd-icon{width:17px;height:17px}
.sd-ai-title h4{margin:0;font-size:13px}
.sd-ai-title .sd-badge{margin-left:auto;font-size:9px}
.sd-ai-summary,.sd-ai-draft{font-size:12px;line-height:1.85}
.sd-ai-summary h4,.sd-ai-draft h4,.sd-sources>h4{font-size:12px}
.sd-ai-summary p:last-child{margin-bottom:18px!important}
.sd-ai-draft{border-top:1px solid var(--sd-line);padding-top:18px;margin-top:20px}
.sd-ai-draft p{margin:0}
.sd-sources{margin:18px 0}
.sd-source{border:1px solid #dfe7d9;border-radius:7px;background:#fff;margin-top:8px;overflow:hidden}
.sd-source>summary{display:flex;align-items:start;gap:8px;padding:12px 10px;cursor:pointer;list-style:none}
.sd-source>summary::-webkit-details-marker{display:none}
.sd-source-icon{display:grid;place-items:center;width:25px;height:25px;border-radius:5px;flex:none;background:#eef4e8;color:#567344}
.sd-source-icon .sd-icon{width:14px;height:14px}
.sd-source>summary small{display:block;font-size:9px;color:#5b7561;margin-bottom:3px}
.sd-source>summary b{display:block;font-size:11px;font-weight:500;line-height:1.55}
.sd-source-chevron{margin-left:auto;font-size:16px;color:var(--sd-muted)}
.sd-source[open] .sd-source-chevron{transform:rotate(180deg)}
.sd-source-body{padding:13px;border-top:1px solid var(--sd-line);font-size:11px;line-height:1.9;max-height:400px;overflow:auto;overscroll-behavior:contain}
.sd-source-demo{display:block;font-size:9px;color:var(--sd-muted);margin-bottom:14px}
.sd-source-message{border-left:2px solid #d9e6cc;padding-left:10px;margin:14px 0}
.sd-source-message b{font-size:10px;color:#4b6858;font-weight:500}
.sd-source-message p{margin:4px 0 0}
.sd-no-source{font-size:11px;line-height:1.8;background:#fff7e8;border:1px solid #efdfbb;border-radius:7px;padding:12px;color:#795922}
.sd-reply{padding-top:22px;margin-top:22px;border-top:1px solid var(--sd-line)}
.sd-reply-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
.sd-reply-title h4{margin:0}
.sd-reply>form:first-of-type{margin-bottom:12px}
.sd-reply-bottom{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.sd-reply-bottom>span{font-size:10px;color:var(--sd-muted)}
.sd-reply>.sd-section-note{margin-top:12px!important}
.sd-note-form{border-top:1px solid var(--sd-line);margin-top:20px;padding-top:4px}
.sd-note-form label{display:block;margin:8px 0}
.sd-note-form textarea{min-height:100px}
.sd-case-settings{border-top:1px solid var(--sd-line);margin-top:12px}
.sd-case-settings>summary,.sd-formula>summary{font-size:11px;font-weight:500;cursor:pointer;padding:13px 0;min-height:40px}
.sd-controls{display:grid;gap:14px;padding:8px 0}
.sd-controls label{display:block;margin:0 0 6px}
.sd-field-action{display:flex;gap:8px;align-items:center}
.sd-field-action select{flex:1;min-width:0}
.sd-field-action .btn{flex:none}
.sd-empty{display:flex;align-items:center;flex-direction:column;justify-content:center;min-height:360px;text-align:center;padding:40px 24px;color:var(--sd-muted)}
.sd-empty>.sd-icon{width:40px;height:40px;stroke-width:1.2;color:#8ca580;margin-bottom:18px}
.sd-empty h3{font-size:18px;color:var(--sd-ink)}
.sd-empty p{font-size:12px;line-height:1.8;max-width:360px;margin-bottom:20px}
.sd-empty.small{min-height:160px;padding:24px 12px}
.sd-empty.small>.sd-icon{width:26px;height:26px;margin-bottom:8px}
.sd-empty.small p{font-weight:500;margin:0;font-size:12px;color:var(--sd-ink)}
.sd-empty.small span{font-size:10px;margin-top:6px}
.sd-admin-grid{display:grid;grid-template-columns:minmax(0,1fr) 290px;gap:20px;align-items:start}
.sd-panel{background:#fff;border:1px solid var(--sd-line);border-radius:10px;padding:22px;min-width:0}
.sd-panel-title{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}
.sd-panel-title h3{font-size:14px;margin:0}
.sd-panel-title .sd-section-note{margin:6px 0 0!important}
.sd-admin-settings{display:grid;gap:16px}
.sd-table-wrap{overflow:auto;max-width:100%;margin:18px 0}
.sd-table-wrap table{border-collapse:collapse;width:100%;font-size:12px}
.sd-table-wrap th,.sd-table-wrap td{text-align:left;padding:17px 12px;border-bottom:1px solid var(--sd-line);vertical-align:middle;min-width:100px;white-space:nowrap}
.sd-table-wrap th:first-child{padding-left:0;min-width:170px}
.sd-table-wrap thead th{font-weight:400;font-size:10px;color:var(--sd-muted);padding-top:0;padding-bottom:12px}
.sd-table-wrap tbody th{font-weight:500}
.sd-table-wrap small{display:block;font-size:9px;color:var(--sd-muted);font-weight:400;margin-top:5px}
.sd-person-cell{display:flex;align-items:center;gap:8px}
.sd-score strong{font-size:15px;font-weight:550;color:#2f6346;letter-spacing:-.025em}
.support-demo meter{display:block;width:68px;height:5px;appearance:none;border:0;background:#e9efea;border-radius:5px;overflow:hidden;margin:7px 0}
.support-demo meter::-webkit-meter-bar{background:#e9efea;border:0;border-radius:5px;height:5px}
.support-demo meter::-webkit-meter-optimum-value{background:#82a864;border-radius:5px}
.support-demo meter::-moz-meter-bar{background:#82a864;border-radius:5px}
.sd-formula{border-top:1px solid var(--sd-line)}
.sd-formula p{font-size:11px;line-height:1.8;color:var(--sd-muted);margin:0 0 12px}
.sd-checkbox{display:flex;align-items:start;gap:9px;font-size:12px!important;line-height:1.7;margin:18px 0 10px}
.sd-checkbox input{width:17px;height:17px;flex:none;margin:3px 0 0;accent-color:#346f4c}
.sd-mail-connected{display:flex;align-items:center;gap:7px;font-size:10px;color:#537644}
.sd-mail-connected .sd-dot{margin:0;background:#729955}
.sd-address{font-size:11px;overflow-wrap:anywhere;color:var(--sd-muted);margin:7px 0 0!important}
.sd-setting-footnote{margin:12px 0 0!important;font-size:10px}
.sd-clock{font-size:20px;letter-spacing:-.04em;font-variant-numeric:tabular-nums;margin-bottom:10px!important}
.sd-time-actions{display:flex;gap:8px;flex-wrap:wrap}
.sd-admin-queue{margin-top:24px}
.sd-admin-queue>.sd-inbox{border:1px solid var(--sd-line);border-radius:10px;background:#fff;padding:20px}
.sd-admin-queue .sd-filters{grid-template-columns:minmax(130px,1fr) 160px 170px auto;align-items:center;margin-top:14px}
.sd-admin-queue .sd-queue-list{grid-template-columns:repeat(3,minmax(0,1fr))}
.sd-admin-queue .sd-queue-item{border-color:var(--sd-line)}
.sd-footer{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:16px 36px 28px;font-size:10px;color:var(--sd-muted)}
.sd-footer>span,.sd-footer>a{display:flex;align-items:center;gap:7px}
.sd-footer>a{text-decoration:none;color:#32634d;font-weight:500}
.sd-footer .sd-icon{width:14px;height:14px}
@media(min-width:1700px){.sd-mail-layout{grid-template-columns:300px minmax(0,1fr)}.sd-mail-detail{padding:32px 40px}.sd-case-body{grid-template-columns:minmax(0,1fr) 320px}.sd-ai-panel{padding:26px 22px}}
@media(max-width:1350px){.sd-shell{grid-template-columns:200px minmax(0,1fr)}.sd-main main{padding:18px 24px 28px}.sd-top{padding:18px 24px}.sd-footer{padding:16px 24px 25px}.sd-brand{font-size:17px}.sd-sidebar{padding-left:12px;padding-right:12px}.sd-work-grid{grid-template-columns:210px minmax(0,1fr)}.sd-case-body{display:block}.sd-ai-panel{border-left:0;border-top:1px solid var(--sd-line);display:grid;grid-template-columns:1fr 1fr;gap:18px}.sd-ai-title{grid-column:1/-1;margin-bottom:0}.sd-ai-summary{grid-column:1/-1}.sd-ai-summary p:last-child{margin:0!important}.sd-ai-draft{margin:0;padding:0;border:0}.sd-sources{margin:0}.sd-admin-grid{display:block}.sd-admin-settings{grid-template-columns:1fr 1fr;margin-top:20px}.sd-kpi{padding:16px}.sd-mail-layout{grid-template-columns:235px minmax(0,1fr)}.sd-mail-detail{padding:24px}.sd-admin-queue .sd-filters{grid-template-columns:minmax(120px,1fr) 135px 150px auto}}
@media(max-width:950px){.sd-shell{grid-template-columns:172px minmax(0,1fr)}.sd-sidebar{padding:24px 9px 16px}.sd-brand{gap:7px;padding:0 4px;font-size:15px}.sd-brand img{width:29px;height:29px}.sd-brand small{font-size:10px}.sd-company{padding:16px 4px;font-size:11px}.sd-company small{font-size:10px}.sd-tabs a{padding:12px 8px;gap:8px;font-size:11px}.sd-tabs a small{font-size:9px}.sd-nav-label{font-size:9px;padding:0 5px}.sd-main main{padding:16px 18px 24px}.sd-top{padding:16px 18px}.sd-mail-layout{display:block}.sd-mail-list{border-right:0;border-bottom:1px solid var(--sd-line);padding:16px}.sd-choices{grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;margin-top:12px}.sd-choice{display:block;padding:10px 8px}.sd-choice-icon{margin-bottom:8px}.sd-choice b{font-size:11px}.sd-choice small{font-size:9px}.sd-mailbox-note{display:none}.sd-mail-detail{padding:24px}.sd-kpis{gap:10px}.sd-kpi{padding:13px 12px}.sd-kpi strong{font-size:24px}.sd-kpi span{font-size:10px}.sd-kpi small{font-size:9px}.sd-work-grid{grid-template-columns:185px minmax(0,1fr)}.sd-case-header,.sd-conversation{padding:20px}.sd-admin-queue .sd-filters{grid-template-columns:1fr 1fr}.sd-admin-queue .sd-queue-list{grid-template-columns:1fr 1fr}.sd-footer{padding-left:18px;padding-right:18px}.sd-footer>span{max-width:220px}}
@media(max-width:720px){.sd-shell{display:block}.sd-sidebar{position:relative;height:auto;padding:16px;background:#153d32}.sd-brand{font-size:17px;padding:0}.sd-brand small{font-size:10px}.sd-company,.sd-nav-label,.sd-sidebar-bottom{display:none}.sd-tabs{grid-template-columns:repeat(3,minmax(0,1fr));margin-top:18px;gap:6px}.sd-tabs a{justify-content:center;min-height:42px;padding:10px 6px;font-size:11px;gap:5px;border-radius:7px}.sd-tabs a small{display:none}.sd-tabs .sd-icon{width:15px;height:15px}.sd-top{min-height:48px;padding:12px 18px;font-size:11px}.sd-main main{padding:12px 16px 24px}.sd-demo-toolbar{margin-bottom:16px}.sd-page-head{align-items:start;margin-bottom:20px}.sd-page-head>.sd-badge{display:none}.support-demo h2{font-size:24px}.sd-page-head .sd-muted{font-size:11px}.sd-kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:20px}.sd-kpi{padding:15px}.sd-kpi strong{font-size:27px}.sd-mail-detail{padding:22px}.sd-work-grid{display:block}.sd-inbox{border-right:0;border-bottom:1px solid var(--sd-line);padding:16px}.sd-filters{grid-template-columns:1fr 1fr;margin:12px 0}.sd-search{grid-column:1/-1}.sd-queue-list{display:flex;gap:8px;overflow-x:auto;padding:2px}.sd-queue-item{min-width:190px;max-width:240px;flex:0 0 65%;border-color:var(--sd-line)}.sd-inbox-new{font-size:10px;margin-top:14px;padding-top:12px}.sd-case-body{display:flex;flex-direction:column}.sd-ai-panel{display:block;order:-1;padding:20px}.sd-ai-title{margin-bottom:16px}.sd-ai-summary{margin-bottom:16px}.sd-sources{margin:18px 0}.sd-ai-draft{border-top:1px solid var(--sd-line);padding-top:18px}.sd-case-header h3{font-size:18px}.sd-case-header .sd-detail-title{margin-bottom:14px}.sd-case-facts>span:last-child:not(.sd-badge){margin-left:0}.sd-admin-settings{grid-template-columns:1fr 1fr;gap:12px}.sd-panel{padding:18px}.sd-admin-queue>.sd-inbox{padding:16px}.sd-admin-queue .sd-filters{grid-template-columns:1fr 1fr}.sd-admin-queue .sd-queue-list{display:flex}.sd-footer{display:block;padding:4px 16px 24px;font-size:10px}.sd-footer>span{max-width:none}.sd-footer>a{margin-top:12px}.sd-help>div{left:0}.sd-controls .sd-field-action{flex-wrap:wrap}}
@media(max-width:420px){.sd-sidebar{padding:14px 12px}.sd-tabs a{font-size:10px;gap:4px}.sd-tabs .sd-icon{width:13px;height:13px}.sd-top{padding:12px}.sd-top>div{gap:8px}.sd-demo-label{font-size:9px}.sd-main main{padding:10px 12px 20px}.sd-demo-toolbar .btn{font-size:10px}.sd-demo-toolbar{gap:10px}.sd-help{font-size:11px}.sd-mail-list{padding:16px 10px}.sd-choices{gap:3px}.sd-choice{padding:9px 6px}.sd-choice b{font-size:10px}.sd-choice small{font-size:9px;line-height:1.6}.sd-mail-detail{padding:18px 14px}.sd-letter h3{font-size:18px}.sd-letter-address{font-size:10px;grid-template-columns:48px minmax(0,1fr);gap:8px}.sd-letter>.sd-message{font-size:13px}.sd-detail-title{align-items:start;gap:8px}.sd-detail-title .sd-badge{font-size:9px;padding:4px 6px}.sd-kpi{padding:13px}.sd-kpi strong{font-size:25px}.sd-stars{gap:5px}.sd-stars .btn{min-width:43px;padding:8px 10px}.sd-conversation,.sd-case-header,.sd-ai-panel{padding:18px 14px}.sd-reply-bottom{display:block}.sd-reply-bottom .btn{width:100%;margin-top:12px}.sd-admin-settings{grid-template-columns:1fr}.sd-panel{padding:16px}.sd-panel-title{align-items:start}.sd-panel-title>.sd-badge{font-size:9px}.sd-admin-queue>.sd-panel-title{display:block}.sd-field-action{flex-wrap:wrap}.sd-field-action select{min-width:100%}.sd-notice{padding:12px}.sd-compose>summary{font-size:11px}.sd-mail.answer,.sd-mail.internal{padding:14px}}
@media(prefers-reduced-motion:reduce){.support-demo *{scroll-behavior:auto!important;transition:none!important}}

/* A fictional attachment, kept readable without enlarging a low-resolution preview. */
.sd-screenshot { margin: 16px 0; padding: 12px; background: #f5f7f6; border: 1px solid #d5dfdb; border-radius: 12px; }
.sd-screenshot img { display: block; width: 100%; height: auto; border-radius: 6px; }
.sd-screenshot figcaption { margin-top: 8px; color: #526862; font-size: 13px; }

/* Keep the workspace visible during requests; progress never changes the page's geometry. */
.support-demo.sd-loading::before{content:"";position:fixed;inset:0 0 auto;height:3px;z-index:40;background:linear-gradient(90deg,#23654f,#d3f29a,#23654f);background-size:200% 100%;animation:sd-request-progress 1.2s linear infinite}
@keyframes sd-request-progress{to{background-position:200% 0}}
@media(prefers-reduced-motion:reduce){.support-demo.sd-loading::before{animation:none}}
.sd-request-notice{position:fixed;bottom:20px;right:20px;z-index:50;display:flex;align-items:center;gap:16px;max-width:min(440px,calc(100vw - 32px));padding:14px 18px;background:#fff;border:1px solid #a9bfb2;border-radius:10px;box-shadow:0 6px 24px #153d3220;color:#20352f}
.sd-request-notice[hidden]{display:none}
.sd-request-notice button{border:0;background:transparent;color:inherit;min-width:44px;min-height:44px;font-size:24px;cursor:pointer}
.sd-action-status{margin:12px 0 0!important;color:#67421e;font-size:13px}
.sd-upload{margin:0 0 20px;border:1px solid var(--sd-line);border-radius:12px;background:#fff}
.sd-upload>summary{display:flex;align-items:center;gap:10px;min-height:52px;padding:12px 18px;cursor:pointer;font-weight:600;font-size:14px;color:#245641}
.sd-upload-body{border-top:1px solid var(--sd-line);padding:18px;display:grid;gap:18px}
.sd-upload-form{display:grid;gap:12px;max-width:760px;min-width:0}
.sd-upload-form>p{margin:0}.sd-upload-form>label{font-size:13px;font-weight:500}
.sd-upload-form input[type=file]{width:100%;max-width:100%;min-width:0;padding:12px;border:1px dashed #8ba598;border-radius:8px;background:#f6faf7;font:inherit;font-size:13px}
.sd-upload-form .btn{justify-self:start;white-space:normal}.sd-upload-consent{display:flex;gap:10px;align-items:start;line-height:1.6}
.sd-upload-consent input{width:18px;height:18px;flex:none;margin:2px 0;accent-color:#245641}
.sd-upload-form .sd-section-note{font-size:12px;line-height:1.7}
.sd-template{font-size:13px;text-underline-offset:3px}
.sd-import-result{margin-bottom:12px;padding:14px;background:#edf5e7;border-radius:8px;font-size:13px;line-height:1.7;overflow-wrap:anywhere}
.sd-import-result p{margin:4px 0}.sd-import-result a{display:block}
.sd-import-archive{min-width:0;margin:-8px 0 20px;padding:0 18px;border:1px solid var(--sd-line);border-radius:12px;background:#fff;font-size:13px}
.sd-import-archive>summary{font-weight:500}.sd-upload-privacy{font-size:12px}.sd-upload-privacy>summary{cursor:pointer;min-height:32px;padding:6px 0}
.sd-import-archive details{border-top:1px solid var(--sd-line);font-size:13px;overflow-wrap:anywhere}
.sd-import-archive summary{cursor:pointer;padding:12px 0;min-height:44px}.sd-import-archive details>div{padding:0 0 14px}
.sd-import-archive .sd-message{font-size:13px;line-height:1.7;margin:6px 0 14px}
.sd-reply-sent:focus{outline-offset:-3px}
.sd-import-report{margin:0 0 20px;border:1px solid var(--sd-line);border-radius:12px;background:#fff;font-size:13px;overflow-wrap:anywhere}
.sd-import-report>summary{cursor:pointer;min-height:48px;padding:14px 18px;font-weight:600}
.sd-report-body{padding:0 18px 18px}.sd-report-body>.sd-section-note{margin:14px 0}
.sd-report-counts{display:flex;flex-wrap:wrap;gap:12px 28px;border-top:1px solid var(--sd-line);padding-top:16px}
.sd-report-counts span{display:grid;gap:4px;color:var(--sd-muted)}.sd-report-counts b{font-size:22px;color:var(--sd-ink)}
.sd-report-row{padding:14px 0;border-top:1px solid var(--sd-line)}.sd-report-row>a{font-weight:600}
.sd-report-row p{margin:8px 0 0}.sd-report-next{padding:16px 0;border-top:1px solid var(--sd-line)}
.sd-report-next .btn{white-space:normal}.sd-report-next p{margin:10px 0 0}